Privacy Policy

Last updated: January 26, 2026

Interactive True Security, LLC, doing business as iTrue Security (“Company,” “we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit itruesecurity.com, use our customer portal, or engage with our services.

 

 

1. Information We Collect

 

Personal Information

We may collect personal information that you voluntarily provide to us, including:

 

Name
Email address
Phone number
Home or business address
Account login credentials
Payment-related information (processed by third parties only)

 

Automatically Collected Information

 

We may collect limited technical information such as IP address, browser type, device information, and basic usage data to help operate and secure our website.

 

 

2. How We Use Your Information

 

We use the information we collect to:

 

Respond to inquiries and requests
Provide, operate, and maintain our services
Schedule installations, monitoring, and service calls
Process payments and invoices
Communicate service updates, billing notices, and reminders
Send marketing or promotional communications (you may opt out at any time)
Improve customer experience and service quality

 

3. Payments and Financial Information

We do not store credit card or bank account information. All payments, including credit/debit cards, ACH/bank drafts, financing, and invoicing, are processed securely by third-party payment processors. We only receive confirmation and limited transaction details necessary for record-keeping.

 

4. Cookies and Tracking Technologies

Our website may use cookies or similar technologies for basic functionality and performance. We do not knowingly use cookies for targeted advertising or behavioral tracking.

 

5. Sharing of Information

We do not sell or rent your personal information. We may share information only with trusted third parties necessary to operate our business, including:

 

Payment processors
Monitoring centers
Email and SMS communication platforms

 

All third parties are required to safeguard your information and use it only for authorized purposes.

 

 

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

 

7. Your Privacy Rights

California Residents (CCPA/CPRA)

 

California residents have the right to:

 

Request disclosure of collected personal data
Request deletion of personal data (subject to legal exceptions)
Opt out of the sale of personal data (we do not sell data)
Be free from discrimination for exercising privacy rights

 

Requests may be submitted to feelsafe@itruesecurity.com.

 

 

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

 

10. Contact Us

If you have questions about this Privacy Policy, please contact:

 

Interactive True Security, LLC dba iTrue Security

St. Louis, Missouri

Email: feelsafe@itruesecurity.com